"How to Manage Difficult People"
Charlotte will invite you to re-think your approach to this topic, including the words in the title, and provide immediate take-aways to help you become a more effective leader.
- Why you need to address problems right away;
- The best way to set-up your crucial conversation;
- Three common mistakes managers make (including their matching song titles) and how to avoid them;
PLUS a live demonstration of a challenging situation with a volunteer from the audience!
Don't miss this golden opportunity to see her techniques in action!
ABOUT Charlotte Purvis
Charlotte Purvis is a business consultant, communication coach, and motivational speaker. Clients invite her to partner with them on their communication challenges, presentation skills, team development programs, customer service, and organizational strategy. She is often brought in on highly sensitive situations where her clients trust her with very confidential information. It is an honor to her that nearly 100% of her business contracts have come through her clients who refer her to their colleagues, family members, and friends.
Charlotte is a graduate of the University of Wisconsin-Madison (B.S. and M.S.). She lives in the Research Triangle area and still enjoys going home to her beloved Tuscaloosa, Alabama just to visit and for her high school class reunions.